Question 1

How does buyer protection work?

Accepted Answer

Our buyer protection guarantees that you get the item as described or your money back. Money is held in escrow until you confirm everything is correct.

Question 2

What payment methods do you accept?

Accepted Answer

We accept Swish, bank transfer, credit card and invoice for businesses. All payments go through our secure system.

Question 3

What is the delivery time?

Accepted Answer

Delivery time varies depending on the seller. Usually 2-5 business days for shipped products, and immediate for pickup.

Question 4

Can I return a product?

Accepted Answer

Yes, you have a 14-day right of withdrawal on purchases from businesses. For individuals, their own terms apply, but our buyer protection always applies.

Question 5

How long does it take to sell?

Accepted Answer

It varies, but many products sell within 1-7 days. Premium brands and products in good condition sell fastest.

Question 6

What fees do you charge?

Accepted Answer

We charge a small commission of 7% on the selling price. It's free to list ads.

Question 7

How do I get paid?

Accepted Answer

You receive the money directly to your bank account via Swish or bank transfer when the buyer has confirmed receipt of the product.

Question 8

Do I have to ship the product?

Accepted Answer

No, you can choose between shipping and pickup. Many choose to offer both options to reach more buyers.

Question 9

How do I create an account?

Accepted Answer

Click 'Log in' and use BankID to verify your identity. It only takes a few seconds and is completely free.

Question 10

Is my information safe?

Accepted Answer

Yes, we use bank-level encryption and comply with GDPR. Your information is never shared with third parties without your consent.

Question 11

What happens if I have problems with a transaction?

Accepted Answer

Contact our support and we'll help resolve the dispute. Our buyer protection always applies and we have a dedicated support team.

Question 12

Can I have multiple accounts?

Accepted Answer

No, each person may only have one account. This is to maintain security and trust in our community.

Help & FAQ

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